Terms & Conditions
Terms & Conditions
Welcome to Petsiez. By accessing or using our website and placing an order with us, you agree to the following terms and conditions. Please read them carefully before making a purchase.
These terms apply to all visitors, customers, and users of petsiez.com.
1. General
Petsiez operates as an online retail store offering curated pet lifestyle products. We reserve the right to update, modify, or replace any part of these terms at any time. Continued use of the site following any changes constitutes your acceptance of the revised terms.
2. Products & Availability
We take care to ensure all product descriptions, images, and specifications are accurate. However, we do not warrant that product descriptions or other content on this site are error-free, complete, or current. All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time without prior notice.
3. Pricing
All prices are listed in USD and are subject to change without notice. We reserve the right to correct any pricing errors. If an order is placed at an incorrect price, we will contact you before processing the order.
4. Orders & Payment
By placing an order, you confirm that all information provided is accurate and complete. We reserve the right to refuse or cancel any order at our discretion, including cases of suspected fraud, inaccurate information, or product unavailability. Payment must be received in full before an order is dispatched.
5. Shipping & Delivery
We aim to process and dispatch orders promptly. Delivery timeframes are estimates and may vary depending on your location and circumstances beyond our control. Petsiez is not responsible for delays caused by shipping carriers, customs, or other external factors. Please refer to our Shipping Policy for full details.
6. Returns & Refunds
We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within the timeframe outlined in our Returns Policy. Items must be unused, in their original condition, and in original packaging to be eligible for a return. Please refer to our Returns & Refund Policy for full details.
7. Intellectual Property
All content on this website including text, images, logos, product descriptions, and design is the property of Petsiez and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this site without our prior written permission.
8. Limitation of Liability
Petsiez shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the value of the product purchased. We do not make medical or veterinary claims about any of our products. Always consult a qualified veterinarian for health-related concerns regarding your pet.
9. Privacy
Your privacy matters to us. We collect and use your personal information in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described therein.
10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of the UAE.
11. Contact Us
If you have any questions about these terms, please don't hesitate to reach out to us. We're here to help.
📧 Email: privacy@petsiez.store
We aim to respond to all enquiries within 1–2 business days.