Privacy Policy

Privacy Policy

At Petsiez, your privacy is something we take seriously. This policy explains what information we collect, how we use it, and how we keep it safe. By using our website, you agree to the practices described here.

1. Information We Collect

When you visit our store or place an order, we may collect the following:

  • Personal details — your name, email address, phone number, and shipping address
  • Payment information — processed securely through our payment providers; we do not store card details
  • Device & browsing data — IP address, browser type, pages visited, and time spent on site (via cookies and analytics tools)
  • Communications — any messages or enquiries you send us

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and customer support responses
  • Improve our website, products, and overall shopping experience
  • Send marketing communications, where you have opted in
  • Comply with legal obligations

We will never sell your personal information to third parties.

3. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and understand how visitors interact with our site. You can choose to disable cookies through your browser settings, though this may affect certain features of the site.

4. Sharing Your Information

We only share your information with trusted third parties where necessary to operate our business, including:

  • Shipping carriers — to deliver your orders
  • Payment processors — to handle transactions securely
  • Analytics providers — to help us understand site performance (e.g. Google Analytics)
  • Email marketing platforms — only where you have opted in to receive communications

All third-party partners are required to handle your data responsibly and in accordance with applicable privacy laws.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. If you would like your data removed, please contact us and we will action your request promptly.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate data
  • Request deletion of your personal data
  • Opt out of marketing communications at any time

To exercise any of these rights, please reach out to us directly.

7. Security

We take reasonable precautions to protect your personal information from unauthorised access, loss, or misuse. Our website uses SSL encryption to ensure your data is transmitted securely.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

9. Children's Privacy

Our store is not directed at children under the age of 13. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about how we handle your data, we'd love to hear from you.

📧 Email: privacy@petsiez.store
We aim to respond to all enquiries within 1–2 business days.